Banana Republic Reviews

It appears that Banana Republic Corporate is falling short of ensuring consumers are recipients of quality, knowledgable, respectful, and supportive customer service. I returned an item within 24 hours of my receipt using the company's prepaid shipping label. Unfortunately, the shipment was apparently lost in transit. Although I provided Banana Republic with a copy of my UPS receipt validating my (prompt) return of the item, the company refused to issue a refund until the lost shipment was located and / or a claim was submitted. I informed both the representative and supervisor that this issue was between Banana Republic and their 'contracted shipper' and does not involve the customer. Further, I asserted that their refusal to issue my refund due to a problem with their shipper is a violation of my consumer rights. However, PayPal issued my rightful and long overdue refund immediately following the initiation of a dispute claim. Sadly, Banana Republic's continuing pattern of numerous negative online reviews is indicative of their failure to micromanage staff training, their level of knowledge specific to policies and consumer rights, and personable customer service skills. SHAME ON BANANA REPUBLIC CORPORATE for their role in allowing customers to be victim to such substandard customer service!

Seamless shopping and returns experience. Always top quality and at a good price, especially during sales.

I would not use the site again as I had a poor time

I placed an order through the Banana Republic website on Nov 29 with "promised delivery" on Dec 11. The tracking through USPS showed "pre-shipment" on Dec 1, and then that they received the item on Dec 11. I contacted BR customer service twice and both times they blamed the USPS and basically said "if it doesn't arrive in a few days get back to us". Terrible! I'm not shopping here again. Expect shipping delays and poor customer service.

I love it when I order a piece and it arrives promptly. That's equally as important as the price and quality. Thankfully over all my orders have arrived quite fast so cheers to that.

No money back for the confirmed retour!
No answer to my emails regarding this issue!

Beware of misleading advertising! The company sent me a $15 off coupon for my birthday month that clearly says on it the coupon can be combined with up to one other offer. When I tried to order the customer service rep told me the coupon code says it can not be combined. Although I'm looking at the paper in my hand which clearly says that it can! Short story is I wasn't able to get the discount on the item. Plus I wasted 20 minutes on the phone with them trying to sort it out. What a waste. Their stuff isn't worth buying full price, so I guess this is the only way to lure you into shopping and hope you'll still purchase when they pull the wool over your eyes. And I've been a BR cardholder for 20 years.

A simple chat online to explain pricing that was not going through at check out. Spoke to Nicholas R. Who was not inclined to help or explain what was clearly misrepresented on the item. Stated 50% off but at check out it was 10% off... He pretty much told me to look closer at terms and conditions and as I was typing my next question, he ended the chat! Banana Republic has been slipping in quality a lot in the past few years and their customer service was never top notch, but this was awful. While I love their jewelry, I am done with any of their product.

It is been almost 2months since i returned&they been received my return packages, but until now i haven't received my refund. There is so many excuse, and after several times i ask about it. Last week they say that the items does not meet our return policy guidelines. How come? It is brand new still on tag, less than 30days & it is not final sale.

Bad customer service, don't help anything about it! Ask me to wait everytime i ask..

The prices are better than other brand name stores and The quality is good.

From 2007-2011 I believe that I spent about $40,000 at Banana Republic. I even visited their luxe store BR Monogram in New York in 2008 and spent thousands. What I loved about BR was that they had a classic yet stylish look to their clothes. They gave you the classic fashionable edge that you couldn’t get from Ann Taylor AND the prices were in-line with the quality. I was fine paying higher prices for the brand. Some time after 2011 their style changed and the quality changed and the prices skyrocketed. I would walk into the store and walk out empty handed. After so many experiences like that I just gave up. After years of absence, last month I decided to order something online from them. I received my order yesterday and I really like the product. But, I can only buy items that are on sale because the prices are still a bit out of my budget and I’m not completely sold on the quality for the higher prices yet.

Ordered a shirt from them online. Product came with a security tag attached. They offered me a ridiculous sum as settlement which I rejected. Don't order from them. This is not the company we used to know.